FAQ Second Version
My product arrived faulty/damaged/different. What can I do?
You will be covered by the Banggood 3 Days Guarantee. You can take some photos or a short video showing the content of the package you received and send them to us by filling out this form. Please also include your order number and a photo of the shipping label. We will do our best to assist you shortly after receiving your query.
Shipping methods and Delivery times
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at NOSSA LOJA are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Full refunds are not available under the following circumstances:
1.Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3.Any un-insured order that is lost or stolen;
4.Delays in delivery caused by any other beyond NOSSA LOJA’s control, such as public holidays and Customs issues.
You can select your preferred shipping method at checkout among the ones listed here below:
|Shipping from Chinese Warehouse|
|Airmail and Register Airmail||Area||Time|
|United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom||7-20 business days|
|Australia, New Zealand, Singapore||7-25 business days|
|Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland||7-25 business days|
|Russia, Denmark, India||10-30 business days|
|Mexico||15-35 business days|
|Brazil||20-50 business days|
|Other countries||7-35 business days|
|Priority Direct Mail||Austria, Belgium, Denmark, Finland, Hungary, Czech Republic, Greece, Italy, Netherlands, Portugal, Sweden, Poland||6-14 business days|
|United Kingdom||4-9 business days|
|Germany, France||7-12 business days|
|Australia||7-13 business days|
|United States||9-15 business days|
|Spain||10-15 business days|
|European Direct Mail||Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, United Kingdom||7-25 business days|
|Brazil Direct Mail||Brazil||15-45 business days|
|Southeast Asia Direct Mail||Vietnam, Philippines, Sri Lanka||2-9 business days|
|SEA Direct Mail||Singapore,Thailand,Malaysia,Indonesia||3-7 business days|
|South Africa Direct Mail||South Africa||7-15 business days|
|Japan Direct Mail||Japan||3-9 business days|
|India Direct Mail||India||8-16 business days|
|South Korea Direct Mail||Korea||9-16 business days|
|Canada Direct Mail||Canada||5-15 business days|
|Russia Direct Mail||Russian Federation||15-22 business days|
|Ukraine Direct Mail||Ukraine||12-18 business days|
|Middle East Direct Mail||United Arab Emirates, Bahrain, Oman, Saudi Arabia, Kuwait, Qatar||5-11 business days|
|Electric Vehicle Direct Mail||Czech Republic, Hungary, Poland,Netherlands, Belgium, France,Denmark, Sweden, Germany, United States, United Kingdom, Italy, Portugal, Lithuania, Bulgaria, Spain, Austria, Croatia, Canada||12-19 business days|
|European Railway Direct Mail
(15-25 days online)
|Austria, Belgium, Bulgaria, Croatia, CzechRepublic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, the United Kingdom||40-50 business days|
|EMS Express Mail Service||Brazil||25-50 business days|
|Other countries||7-15 business days|
|Expedited Shipping Service||Brazil||7-25 business days|
|Other countries||5-8 business days|
* Expedited Shipping Service and EMS Express Mail Service shipping methods can not deliver to P.O Box addresses.
Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
|Shipping From EU, USA and AU Local Warehouses|
|EU Warehouse||UK||3-6 business days|
|Other EU countries||7-10 business days|
|USA Warehouse||USA||3-6 business days|
|Other American countries||7-10 business days|
|AU Warehouse||Australia||5-8 Business days|
|Shipping From French Warehouse|
|German Post Airmail||Germany, Ireland, United Kingdom, Austria, Iceland, Switzerland, Belgium, Italy, Sweden, Denmark, Luxembourg, France, Spain, Norway, Finland, Netherlands, Greece, Portugal||3-8 Business Days|
|DPD Direct Mail||France, Austria, Belgium, Bulgaria, Croatia, CzechRepublic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UnitedKingdom||5-8 Business Days|
Shipping from your local warehouse is significantly faster. Some charges may apply.
The shipping fees of DHL Express and FedEx Ground may vary according to the delivery area and ZIP code, and thus slight mismatch may arise between the charges shown on the product page and on the shopping cart.
The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us.
How Do I Track My Order?
You can track your order in different parts of our website according to its current status.
Processing: you can check its status in the “My Orders” section of your account.
Shipped: once your order has been shipped, you will receive an e-mail from us with the tracking code and a link where to track it (www.17track.net). You can also find the tracking details of your order on the “My Orders” page.
Why did I not receive a tracking code?
You will not receive a tracking code if your order is worth less than 25$ and has been shipped with Standard Shipping. However, you can calculate an estimated delivery date based on our time reference chart.
If you do not receive your parcel within this period of time, please do not hesitate to contact us.
Why can I not select free shipping for my country?
We do not offer free shipping to some countries where we can not guarantee a cheap or reliable delivery service. However, we strive for increasing the number of countries eligible for our free shipping service, and you may discover that this option is available for your country in the near future.
How can I deal with customs duties on my orders?
We can not guarantee or predict the value of the customs duties you may have to pay to receive your order. Please contact your local post office or Customs agency or visit their official help centers to inquire about the customs regulations and tariffs of your country. Orders shipped with an express mail service have a higher probability of being taxed.
If you are a drop-shipper or wholesaler, please ensure that you are abiding by the tax regulations for selling our products in other countries.
You are also liable for any import duties or taxes incurred during the return process.Click here to view more.
Click here to view more about taxes and tariffs